Refund policy

Right of withdrawal

Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity (Section 13).

The right of withdrawal does not apply to the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken (Section 312g(2)(4) of the German Civil Code (BGB)).

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.

You also have the right to exercise your right of cancellation using this form.

To exercise your right of withdrawal, you must inform Pure Pepper Projects | Anja Matthes | Richard-Sorge-Strasse 33 | 10249 Berlin, Tel.: 030/99406950, info [at] purepepper [dot] de, by means of a clear statement (e.g. a letter sent by post or an email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

— To: Pure Pepper Projects | Anja Matthes | Richard-Sorge-Strasse 33 | 10249 Berlin | info [at] purepepper [dot] de

— I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notifications on paper)

— Date

_______________

(*) Delete as appropriate.

Date: 05/06/2026