Terms of service

Terms and Conditions with Customer Information

1. Scope

2. Offers and Service Descriptions

3. Order Process and Conclusion of Contract

4. Prices and Delivery Costs

5. Delivery, Availability of Goods

6. Payment Terms

7. Retention of Title

8. Warranty for Material Defects and Guarantee

9. Liability

10. Storage of the contract text

11. Final provisions

1. Scope

1.1. The business relationship between Pure Pepper Projects, owner: Anja Matthes, Richard-Sorge-Strasse 33, 10249 Berlin (hereinafter “Seller”) and the customer (hereinafter “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2. A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor related to their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, is acting in the course of their commercial or self-employed professional activity.

1.3. Any deviating terms and conditions of the customer shall not be recognised unless the seller expressly agrees to their validity.

2. Offers and product descriptions

2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Product descriptions in catalogues and on the Seller’s websites do not constitute a warranty or guarantee.

2.2. All offers are valid ‘while stocks last’, unless otherwise stated for specific products. Furthermore, errors excepted.

3. Ordering Process and Conclusion of Contract

3.1. The customer may select products from the seller’s range without obligation and add them to a so-called shopping basket by clicking the [Add to basket] button. The product selection within the shopping basket can be amended, e.g. items can be deleted. The customer may then proceed to complete the ordering process by clicking the [Proceed to checkout] button within the shopping basket.

3.2. By clicking the [Place order] button, the customer submits a binding request to purchase the goods in the shopping basket. Before submitting the order, the customer may change and view the details at any time, return to the shopping basket using the browser’s ‘Back’ function, or cancel the ordering process entirely. Required fields are marked with an asterisk (*).

3.3. The Seller will then send the Customer an automatic confirmation of receipt by email, which lists the Customer’s order again and which the Customer can print using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the Customer’s order has been received by the Seller and does not constitute acceptance of the order. The contract of sale is only concluded once the Seller has dispatched or handed over the ordered product to the customer within 3 days, or has confirmed dispatch to the customer within 3 days by means of a second email, an express order confirmation or the sending of the invoice. Acceptance may also be effected by a payment request sent by the seller to the customer and, at the latest, upon completion of the payment transaction. In the event of multiple acts of acceptance, the earliest time of acceptance shall be decisive. If the seller does not accept the customer’s offer within the acceptance period, no contract is concluded and the customer is no longer bound by their offer.

3.4. In the case of customers who are businesses, the aforementioned period for dispatch, handover or order confirmation is seven days instead of three.

3.5. Should the Seller allow payment in advance, the contract is concluded upon provision of the bank details and payment request. If, despite being due and following a further reminder, payment has not been received by the seller within 10 calendar days of the order confirmation being sent, the seller shall withdraw from the contract, with the result that the order is void and the seller is under no obligation to deliver. The order is then settled between the buyer and the seller without further consequences. Items paid for in advance are therefore reserved for a maximum of 10 calendar days.

4. Prices and delivery charges

4.1. All prices stated on the Seller’s website include the applicable statutory value added tax.
4.2. In addition to the prices stated, the Seller charges delivery charges for the delivery. The delivery charges are clearly communicated to the Buyer on a separate information page and during the ordering process.

5. Delivery, Availability of Goods

5.1. Where payment in advance has been agreed, delivery shall take place upon receipt of the invoice amount.
5.2. Should delivery of the goods fail through the buyer’s fault despite three attempts to deliver, the seller may withdraw from the contract. Any payments made shall be refunded to the customer without delay.
5.3. If the ordered product is unavailable because the seller has not been supplied with this product by their supplier through no fault of their own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, where appropriate, suggest the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller shall immediately refund any payments already made by the customer.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restrictions on deliveries to certain countries) on a separate information page or within the relevant product description.
5.5. In the case of customers who are businesses, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer as soon as the seller has handed over the goods to the forwarding agent, the carrier or any other person or organisation designated to carry out the shipment; the specified delivery dates and deadlines are not fixed dates, subject to any other commitments and agreements.
5.6. The Seller shall not be liable to customers who are business customers for delays in delivery or performance due to force majeure or unforeseeable events that make delivery significantly more difficult or impossible for the Seller, even in the case of binding agreed deadlines and dates. In such cases, the Seller is entitled to postpone the delivery or service by the duration of the hindrance plus a reasonable start-up period. The right to postpone the deadline applies to customers who are business customers even in cases of unforeseeable events affecting the operations of a supplier and for which neither the supplier nor the Seller is responsible. For the duration of this hindrance, the customer is likewise released from their contractual obligations, in particular the obligation to pay. If the delay cannot reasonably be expected of the customer, they may withdraw from the contract by written declaration after setting a reasonable deadline or following mutual consultation with the seller.

6. Payment Terms

6.1. During the ordering process and prior to its completion, the customer may choose from the available payment methods. Customers are informed of the available payment methods on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 10 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned to process payments, e.g. PayPal, their General Terms and Conditions shall apply.
6.4. If the due date for payment is determined by the calendar, the customer shall be in default simply by missing the deadline. In this case, the customer must pay the statutory default interest.
6.5. The customer’s obligation to pay default interest does not preclude the seller from claiming further damages arising from default.
6.6. The Customer shall only be entitled to set-off if their counterclaims have been legally established or recognised by the Seller. The Customer may only exercise a right of retention insofar as the claims arise from the same contractual relationship.

7. Retention of title

The delivered goods shall remain the property of the Seller until full payment has been made.
For customers who are business customers, the following applies in addition: The Seller retains title to the goods until all claims arising from an ongoing business relationship have been settled in full; the Buyer is obliged to treat the purchased goods with due care as long as title has not yet passed to them. In particular, the buyer is obliged, where appropriate or customary in the industry, to insure the goods at their own expense against theft, fire and water damage at replacement value. If maintenance and inspection work is required, the buyer must carry this out in good time at their own expense. Any processing or transformation of the goods subject to retention of title by the customer shall always be carried out on behalf of the seller. If the goods subject to retention of title are processed with other items not belonging to the seller, the seller shall acquire co-ownership of the new item in the ratio of the value of the goods subject to retention of title to the other processed items at the time of processing. In all other respects, the same shall apply to the item created by processing as to the goods subject to retention of title. The customer shall also assign the claim to secure the claims against him arising against a third party through the combination of the goods subject to retention of title with immovable property. The customer must immediately notify the seller of any third-party claims against the goods owned or co-owned by the seller. The customer shall bear any costs arising from such claims for a third-party objection action or costs for an out-of-court release. The Customer is entitled to resell the goods subject to retention of title in the ordinary course of business. The Customer hereby assigns to the Seller, by way of security, in full, all claims arising from the resale or any other legal basis in respect of the goods subject to retention of title (including all balance claims from current accounts). The Seller revocably authorises the Customer to collect the claims assigned to the Seller on the Seller’s behalf and in the Customer’s own name. This authorisation to collect may be revoked if the Customer fails to meet their payment obligations properly. The Seller undertakes to release the securities to which the Seller is entitled at the Customer’s request if their total market value exceeds the sum of all the Seller’s outstanding claims arising from the business relationship by more than 10% (or by more than 50% where there is a risk of realisation). The choice of which securities are to be released rests with the Seller. Upon settlement of all the Seller’s claims arising from delivery transactions, ownership of the goods subject to retention of title and the assigned claims shall pass to the Buyer. The choice of which securities are to be released rests with the Seller.

8. Warranty for material defects and guarantee

8.1. Subject to the following provisions, the warranty (liability for defects) is governed by statutory provisions.
8.2. A guarantee applies to goods supplied by the seller only if it has been expressly provided. Customers will be informed of the guarantee terms and conditions before the ordering process begins.
8.3. If the customer is a business, they must inspect the goods without delay, notwithstanding statutory obligations to give notice of defects, and must notify the supplier in writing of any apparent material defects immediately, at the latest within two weeks of delivery, and of any non-apparent material defects immediately, at the latest within two weeks of discovery. Deviations in quality, weight, size, thickness, width, finish, pattern and colour that are customary in the trade, permissible under quality standards or minor in nature do not constitute defects.
8.4. If the customer is a business, the choice between rectification or replacement of defective goods shall be made by the seller.
8.5. Notwithstanding the liability provisions of these General Terms and Conditions, material defects in respect of customers who are traders shall generally become time-barred one year after the transfer of risk, unless longer periods are mandatory by law, in particular under special provisions governing the trader’s right of recourse. The warranty is excluded for used goods in respect of customers who are traders.
8.6. If the customer, who is an entrepreneur, has incorporated the defective item within the meaning of Section 439(3) of the German Civil Code (BGB) into another item or attached it to another item in accordance with its nature and intended use, the seller shall not be obliged, subject to an express agreement and without prejudice to the remaining warranty obligations, to reimburse the customer for the necessary expenses incurred in removing the defective item and installing or attaching the repaired or delivered defect-free item as part of subsequent performance. Accordingly, the Seller is also not obliged to reimburse expenses for the removal of the defective item and the installation or attachment of the repaired or delivered defect-free item in the context of a recourse claim by the Customer within the supply chain (i.e. between the Customer and its customers).

9. Liability

9.1. Notwithstanding any other statutory conditions for claims, the following exclusions and limitations of liability shall apply to the Seller’s liability for damages.
9.2. The Seller shall be liable without limitation where the cause of the damage is attributable to wilful misconduct or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer regularly relies. In this case, however, the Seller shall only be liable for foreseeable damage typical for this type of contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product, or in the case of defects fraudulently concealed. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the Seller’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. Saving the contract text

10.1. The customer may print out the contract text before submitting the order to the seller by using their browser’s print function during the final step of the ordering process.
10.2. The seller will also send the customer an order confirmation containing all order details to the email address provided by the customer. Along with the order confirmation, the customer will also receive a copy of the General Terms and Conditions, together with the cancellation policy and information on shipping costs as well as delivery and payment terms. If you have registered in our shop, you can view your placed orders in your profile area. Furthermore, we store the contract text, but do not make it accessible on the internet.
10.3. Customers who are business customers may receive the contract documents by email, in writing or via a link to an online source.

11. Final Provisions

11.1. If the buyer is a business, subject to other agreements or mandatory statutory provisions, the place of performance shall be the seller’s registered office, whilst the place of jurisdiction shall be the seller’s registered office if the customer is a merchant, a legal entity under public law or a special fund under public law, or if the buyer has no general place of jurisdiction in the country where the seller is based. The seller reserves the right to choose another permissible place of jurisdiction.
11.2 In the case of business customers, the law of the [Federal Republic of Germany / Republic of Austria] shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, provided that no mandatory statutory provisions preclude this.
11.3 The contract language is German.
11.4 European Commission platform for online dispute resolution (ODR) for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Pure Pepper Projects
Richard-Sorge-Strasse 33
10249 Berlin
www.purepepper.de
Email: kontakt [at] purepepper.de
Tel: +49 (0)30 – 99 40 69 50

Last updated: 07 June 2026